Utrust University

If you are having trouble logging in or accessing the Utrust University courses, please try a few of these suggestions before contacting our office.

1. Logout completely from Utrust.org. This is found in the blue band at the top right of the website.

2. Then login again in the blue band at the top of the website BEFORE accessing Utrust University.

3. Clear your browser cache.

4. Try a different browser.

HOW TO CLEAR YOUR CACHE:

For Chrome

1. Open Chrome.

2. Click the three dots in the upper-right corner.

3. Click “Delete browsing data.”

4. In the pop-up window:

• Time range: Select “Last 24 hours” (or “Last 7 days” if you’ve had issues for longer).
• Check all of the following:
  • Browsing history
  • Cookies and other site data
  • Cached images and files
  • Passwords and other sign-in data
  • Autofill form data (optional)

5. Click “Clear data.”

Important: If your browser saved your login info, you may need to re-enter your email and password the next time you log in.

Mozilla Firefox

1. Open Firefox.
2. Click the three horizontal lines (≡) in the upper-right corner and select “Settings.”
3. Click “Privacy & Security” on the left.
4. Scroll to the Cookies and Site Data section and click “Clear Data.”
5. In the popup:
   • Check “Cookies and Site Data”
   • Check “Cached Web Content”
   • Click “Clear.”
6. Scroll down to the “Logins and Passwords” section.
   • Click “Saved Logins…”
   • In the new window, click “Remove All Logins” (you may want to back up your passwords first).

Safari (Mac)

1. Open Safari.
2. In the top menu bar, click “Safari” > “Settings” (or “Preferences”).
3. Click the “Privacy” tab.
4. Click “Manage Website Data…”
5. Click “Remove All” to clear cookies and cache.
6. Go to the Passwords tab and remove saved passwords for the site (you may need your Mac password or Touch ID to access this section).
7. Restart Safari and log in again.